Frequently asked questions
What does the grade mean?
Every used phone is graded on cosmetic condition. A+ is near-mint with no visible marks. A is excellent, with minor signs visible only on close inspection. B has light scratches or scuffs visible at arm's length. C is functional with obvious cosmetic wear. Grading is cosmetic only — every phone we sell is tested and works regardless of grade.
Are the phones tested?
Yes. Every unit is tested before it is listed, and the grade reflects what we found.
Is there a warranty?
Yes, 30 days from delivery or pickup on used phones, covering functional defects. Full details are in our Return Policy.
Can I return a phone if I change my mind?
Yes. You have 14 days from delivery or pickup to return a phone for any reason, as long as it comes back in the same condition, complete, with account locks removed. There is no restocking fee. If the device was faulty or not as described we cover return shipping; if you simply changed your mind, return shipping is yours — or drop it off at our Montréal store for free.
How long does a refund take?
We refund to your original payment method within 5 business days of receiving and inspecting the device. Your bank may take a few days more to post it.
How much is shipping?
$25.00 CAD under $400.00, free at $400.00 and over, anywhere in Canada. You can also pay online and pick up in Montréal for free.
Do I need an account to see wholesale prices?
Yes. Dealer pricing is visible only to approved wholesale accounts. Apply through the Wholesale page — we verify that you operate a phone shop or resale business.
Do you sell to the public, or only to businesses?
Both. Phone parts are wholesale, for approved business accounts. Used phones are sold to anyone, retail, with pickup in Montréal or shipping across Canada.
Where are you located?
757 Rue Beaubien E, Montréal, QC H2S 1S8. Open Monday to Sunday, 8:30 AM – 9:00 PM. (438) 801-6771.