Returns and refunds

All used phones carry a 30-day warranty from the delivery or pickup date, covering functional defects — a device that does not power on, holds no charge, or has a fault we did not disclose in the listing. Cosmetic wear consistent with the stated grade is not a defect.

You can return a phone within 14 days of delivery or pickup, whether it is faulty or you simply decided against it. Your request has to reach us inside those 14 days.

Email carol@subtechwholesale.ai or call (438) 801-6771 with your order number and, if the device is faulty, a description of the problem. We issue you an RMA number. Do not ship anything back before you have that number — an unmarked parcel cannot be matched to an order.

The device must come back in the same condition it left in, complete with any included accessories, and with Find My iPhone and all account locks removed. We cannot process a return on a device still linked to an Apple or Google account. If a returned device arrives with damage that was not there when we shipped it, we will contact you before doing anything — we may reduce the refund to reflect the new condition, or decline the return and send the device back to you.

If the device is defective, was not as described, or we sent the wrong item, we cover return shipping and send you a prepaid label. If you are returning because you changed your mind, return shipping is yours. Either way you are welcome to drop the device off at our Montréal store at no cost.

None.

Once we receive the device and inspect it, we issue your refund to the original payment method within 5 business days. Your bank or card issuer may take several additional days to post it. Where a purchase was made through a pay-over-time provider, the refund goes back through that provider and their schedule applies.

Physical or liquid damage occurring after delivery, damage from unauthorised repair, and cosmetic condition that matches the grade you purchased.

Nothing in this policy limits the rights you have under Québec's Consumer Protection Act or any other applicable consumer law, including the legal warranty that a product must be fit for use for a reasonable length of time.

The terms above are for retail purchases. Orders placed on an approved dealer account are governed by your dealer agreement: report any defective or mis-described unit within 7 days of delivery for replacement or credit, and change-of-mind returns are not available on lot or bulk purchases. Contact your account manager or carol@subtechwholesale.ai to open a dealer claim.

carol@subtechwholesale.ai · (438) 801-6771 · 757 Rue Beaubien E, Montréal, QC H2S 1S8 · Monday to Sunday, 8:30 AM – 9:00 PM.